Lantech Longwave’s Mercury platform is a client-oriented communication system that can be tailored to your needs in a quick and easy manner, improving the user experience, providing self-service options, and much more. To this end, the platform has been designed to accommodate the needs of many different industries and use cases.
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Finance
Lantech Longwave’s Mercury boasts a sophisticated infrastructure that makes it the optimal tool for credit institutions to manage their inbound and outbound calls and communications to and from customers (toll-free numbers, social media, bank portal) and local branches.
Healthcare
The Mercury platform is already being successfully used in the Healthcare sector (pharmaceutical companies and hospitals) for the management of internal services (linen rental and laundry service, cleaning, inpatient transportation), external services (outpatient services management, inpatient management), outbound communications (General Practitioner appointments and referrals), and first-level Customer Care management .
According to the applicable law, patients must be able to talk to a live person at any time. Lantech Longwave’s ChatBOT – which allows patients to book, reschedule or cancel doctor appointments – can transfer calls to a live operator at any time: the operator has access to the information previously provided to the ChatBOT and will be able to finalise the booking in no time.
Energy/ Municipal agencies
A number of agencies operating in the energy sector have chosen Lantech Longwave’s Mercury as a Customer Care tool for the delivery of marketing and Emergency Response services.
Mercury provides a highly reliable service available 24 hours a day, in accordance with the relevant SLAs, and includes reporting, Emergency Response KPIs and call recording services, as per ministerial provisions.
Crisis Unit
Lantech Longwave’s Mercury platform allows you to create an on-call schedule, which can be daily, weekly, monthly or rotating.
Our managed monitoring systems ensure business continuity even when “life-saving” services, which normally remain inactive, are activated.
We use hybrid architectures with cloud-based services to manage the Crisis Units that need to be contacted in predefined ways in case of environmental disasters.
