Care4You is Lantech Longwave’s Help Desk, Maintenance and Incident Management service for all types of service requests and technical issues, delivered according to pre-agreed SLAs. Our ITIL-certified specialists are ready to take action in a timely and effective manner, remotely and/or on-site, to identify problems, manage incidents or changes, perform hardware replacements and software updates, and much more.
Care4You is a supplementary service that may be added to the Vendor’s warranties and support services, if any.
With Care4You, Lantech Longwave supports companies on-site and remotely, responding to service requests and resolving technical issues promptly and effectively.
Help Desk
Incident Management
Spare Parts
On-Site Interventions
Software Updates
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Help Desk
Lantech Longwave’s Help Desk, run by a team of certified systems administrators, ensure that service requests are handled quickly, standard changes are implemented, and incidents are managed, from identification through to resolution. We offer three levels of service support. In the event of complex software or structural issues, we will work in close partnership with the Vendor to find the best solution.
Incident Management
Lantech Longwave’s Incident Management service aims to minimise the negative impact of incidents and any other disruptive events by restoring normal service operation as quickly as possible. Designed with ITIL standards in mind, our incident management system will handle the entire incident response lifecycle, from ticket opening to ticket closure.
Spare Parts
Lantech Longwave’s Spare Parts service allows you to replace faulty, worn-out, or outdated hardware components. By having spare parts readily available, you can prevent operational disruptions, improving overall efficiency.
On-site interventions
Sometimes, remote support may not be enough to fully resolve an issue. Lantech Longwave’s On-site support involves having a technician or a team of technicians physically present at your company’s location to address any IT-related issues. We can also provide supplemental IT support to enhance your existing in-house IT capabilities.
Software Updates
Regulary updating and patching your software and firmware, will not only allow you to get new features or interfaces, but also help ensure that your devices are running smoothly, securely, and efficiently.
Lantech Longwave will promptly apply updates to adress any vulnerabilities. within your systems and protect them against known security threats.
LION® – Lantech Longwave’s suite of remote managed services – helps streamline infrastructure management in order to ensure high reliability, security and performance.
We apply a well-structured approach in line with ITIL® best practices and are totally committed to quality and Customer satisfaction.
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