Preserving business continuity in the company is a fundamental requirement: for this reason the Lantech Longwave Team has engineered two types of service capable of providing specialized support for the management of incidents in a rapid and proactive way.
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Service & Support Management Platform
Discover lLantech Longwave web ticketing service that allows you to solve all incidents / service requests in the shortest possible time (according to the Service Level Agreement) and to manage the processes from your first contact to the complete resolution. Thanks to a Self-Service Portal, each Customer can perform a lot of actions and interactions: open a ticket, check its status, contact the first level helpdesk, view the history and above all have the complete traceability, both from the desktop and from APP ( iOS and Android).