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Managed
Services

 

 

 

 

LION® is the suite of services managed by Lantech Longwave that allows a constant support in the management of the Client’s infrastructure in order to guarantee reliability, security and performance. An approach structured around the services, based on the ITIL® Best Services, which makes quality and customer satisfaction its greatest strengths.

Who

WHO NEED IT?

1

Business Continuity: businesses with an operative strategy based on the continuity of ICT services that represent an indispensable and ever-ready instrument.

2

Rapid Grow: businesses in continual expansion that need centralized ICT infrastructure visibility with constant monitoring and guarantee of an immediate response to system alerts.

3

No Team, No Time: businesses that cannot count on dedicated resources or specific competences but for which it is essential to have a constant monitoring of the infrastructure and a rapid response to incidents with guaranteed levels of service (SLA).

4

Complex Infrastructure: businesses with multivendor infrastructures geographically distributed both at a national and international level that need to monitor the systems proactively.

Why

WHY CHOOSE IT

Cutting-edge technology chosen to respond to each single business particularity.

Proactive Support based on tried-and-tested processes able to supply real-time monitoring and management services in compliance with the defined levels of service (SLA).

Access to Clients’ portal LION®for the visualization of monitoring parameters and traceability of the alerts.

A team of over 45 qualified and certified specialists who work with a structured approach based on ITIL ® Best Practices and are at all times available to companies24/7

What

FACTS NOT WORDS

+ 19.000

NUMBER OF DEVICES MONITORED

Every IP connected to the network can be monitored and managed to locate critical errors and intervene proactively.

> 99%

PERCENTAGE OF TICKETS MANAGED IN SLA

The levels of service are clear and mutually shared to guarantee the best standards of quality. Our tools allow us to intervene proactively with maximum speed.

+ 12.000

NUMBER OF TICKETS MANAGED IN 1 YEAR

24 hours a day, 7 days a week our LION team is dedicated and committed to the managementof our Clients’ infrastructures.

+ 17.000

NUMBER OF EVENTS DEALT WITH IN 1 YEAR

The constant attention to Continual Service Improvement is the basis for all our work.

Where

AREAS

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Networking

The rapid evolution of networking technologies and the convergence of voice and video towards IP networks have made it possible to optimize communication systems, increasing at the same time their level of complexity. In this context, it is essential to be able to guarantee reliable, efficient and secure connectivity.

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Security

Issues related to identity and information theft, economic damage caused by phishing, new generations of malware and DDoS-type attacks, affect large companies as well as small businesses across the board. Protecting information by creating a 360 ° security strategy must become an enabling factor for the business.

360

IT Systems

Cloud Computing, Big Data, Security, IoT: in this context, one of the most important challenges for companies is to guarantee their users and customers adequate performance in the use of their applications and, in the event that performance is not guaranteed , be able to quickly diagnose the problem effectively.