Constantly checking the correct operation of the IT infrastructure and the equipment belonging to it is an essential activity to maintain high service levels and optimize the performance of the entire company information system.
To meet these needs Lantech Longwave has engineered a new remote monitoring service, called LION® Proactive, with the aim of responding to the needs of an increasing number of companies, for which IT infrastructure is an indispensable tool that you must never stop.
The service is characterized by real-time monitoring and troubleshooting activities, in order to support Customers in the complete management of their infrastructure, with the collaboration of specialists who, managing the Customer’s network and monitoring in real-time H24 the availability and the level of health, determines the possible causes of degradation and undertakes the appropriate countermeasures.
- A team of qualified and certified specialists available to the customer
- Availability H24, 7/7
- Continuous updating of technology platforms based on individual company characteristics • Proactive support
- Direct interaction with the NOC (Italian and English)
- Complete sharing of the monitoring platform with the Customer
- Access to the LION® Collaborative Portal portal to view the monitoring parameters