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Remote
Services

 

 

 

LION® is the suite of remote services engineered by Lantech Longwave, which allows a constant support in the management of the customer’s infrastructure, in order to guarantee reliability, safety and performance. A structured approach to services, based on ITIL® best practices that makes quality and customer satisfaction its strengths.

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Model

Collaborative
Infrastructure
Managment

The complete management of the network is sometimes burdensome, because it may require too many specialized skills or be given an excessive number of resources. To support customers and their business, Lantech Longwave has engineered the LION® suite of services based on Collaborative Management, thanks to which it is possible to have a team of specialists able to support users in the management of their IT infrastructure but at the same time allowing them to have full visibility and control.

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Application

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Networking

The rapid evolution of networking technologies and the convergence of voice and video to IP networks have made it possible to optimize communication systems, while increasing the level of complexity. In this context, it is essential to ensure reliable, efficient and secure connectivity.

 

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Security

Issues related to identity theft and information, economic damage caused by phishing, new generations of malware and DDoS attacks, regards large companies as well as small businesses. Protecting information, creating a 360 ° security strategy must become an enabling factor for the business

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IT System

Cloud Computing, Big Data, Security, IoT: in this context, one of the most important challenges for companies is to guarantee their users and customers adequate performance in the use of their applications and, in case of performances not guaranteed, be able to quickly perform an effective diagnosis of the problem.

 

 

The remote services of the LION® suite are provided by two complementary structures:

  • the Network Operations Center that monitors in real-time and manages H24 the IT assets of the Customer and supports it in the analysis of network traffic performance
  • the Security Operations Center that manages the Customer’s security equipment H24, monitors and analyzes security events to provide proactive support in a Cybersecurity perspective

At the base of all constant attention to the continual service improvement!

Noc

Network
Operation
Center
People
Ticket/years
Ticket managed
in SLA

Soc

Security
Operation
Center

Noc

Network
Operation
Center
Persone
Ticket Anno
Ticket gestiti
in SLA
Persone

Soc

Security
Operation
Center

Suite Lion

The LION® suite has been structured to meet any type of needs.

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Lion® Cybersecurity

The service is designed to ensure visibility and correlation of security events as well as providing specialist support in the face of anomalies encountered, configuring itself as a powerful tool for security intelligence. It is also a valid support for compliance with the GDPR (EU Reg. 2016/679).

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Lion® Performa

The service allows to quickly identify “End-User Suffering” starting from perceived performance problems and searching for root causes.

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Lion® Traffic Shaping

The service allows you to manage the traffic of applications through prioritization policies and allows you to have a qualitative, as well as quantitative, view of network traffic and its distribution, in order to ensure the availability and response time of critical applications.

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Lion® Wan Optimization

The service is able to significantly improve WAN performance in distributed network environments, increasing application performance and reducing traffic, in order to ensure superior performance for applications of greater interest to the business.

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Lion® Security Dynamic

The service includes change management, firmware / software upgrades and problem determination on the Customer’s security infrastructure: Firewall, VPN Concentrator, IDS, IPS, ADS, Mail Security Gateway, Web Security and Web Content.

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Lion® Network Dynamic

The service includes network infrastructure management activities: daily operations such as change management, firmware / software upgrades and problem determination do not burden the customer’s IT structure but are completely taken over by NOC / SOC professionals.

 

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LION® Proactive

The service is characterized by real-time monitoring and troubleshooting, in order to support customers in the complete management of their infrastructure, day and night, 7 days a week.